Refund & Cancellation Policy

Last Updated: September 24, 2026

At iTechtics, operated by ITECHTICS LLC, we are committed to providing high-quality digital, development, marketing, hosting, and technology services. We understand that circumstances may change, and this Refund & Cancellation Policy explains when cancellations and refunds may be requested and how they are handled.

This policy applies to services purchased from iTechtics through itechtics.org, invoices, payment links, or other authorized payment methods.

1. General Refund Policy

Because most of our services involve professional time, customized work, digital deliverables, third-party costs, or resources allocated specifically to a client, refund eligibility depends on the type of service purchased and the amount of work already completed.

Refund requests are reviewed individually and must be submitted in writing.

Where a refund is approved, it may be issued as a full or partial refund depending on:

  • The type of service purchased;
  • The amount of work already completed;
  • Resources already allocated to the project;
  • Third-party expenses already incurred;
  • Digital products, licenses, domains, hosting, or other non-refundable items purchased on the client’s behalf; and
  • Any specific terms agreed to in the applicable proposal, invoice, contract, or Service Agreement.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

2. Fixed-Price Projects

Fixed-price projects may include website development, WordPress development, custom software development, mobile application development, design, branding, integrations, and similar project-based services.

Before Work Begins

If a client requests cancellation before work has started and before iTechtics has incurred any project-specific expenses, the client may be eligible for a full refund.

Any non-refundable third-party fees already incurred will be deducted from the refund.

After Work Has Begun

Once work has commenced, payments corresponding to work already performed are non-refundable.

If a project is canceled before completion, iTechtics will determine the value of work completed up to the cancellation date. Any amount paid in excess of the completed work and non-refundable expenses may be refunded to the client.

Completed work will be provided to the client once all outstanding amounts relating to that work have been paid.

Completed Projects

Payments for completed and approved project milestones are generally non-refundable.

Once the final deliverables have been provided and accepted by the client, refunds will not normally be available unless otherwise required by applicable law or agreed to in writing.

3. Advance and Milestone Payments

Our standard fixed-price projects may use milestone payments, such as an initial advance payment followed by payments at agreed project milestones.

An advance payment reserves development time and allows us to begin work on the project. Once work has begun, the advance payment is not automatically refundable.

If the project is canceled, any refund will be calculated based on work completed, resources committed, and non-refundable expenses incurred up to the cancellation date.

Payments for completed milestones are non-refundable.

4. Hourly Services

Payments for hourly services already performed are non-refundable.

If a client has prepaid for hourly work and cancels before all prepaid hours have been used, unused amounts may be eligible for a refund unless otherwise specified in the applicable proposal, invoice, or Service Agreement.

Any work already performed will be deducted from the refundable balance at the agreed hourly rate.

5. Retainer Services

Retainer fees reserve a specified amount of our team’s availability and resources for the client.

Unless otherwise stated in the applicable Service Agreement:

  • Fees for completed retainer periods are non-refundable;
  • Hours already used are non-refundable; and
  • Unused retainer hours are generally non-refundable.

Specific retainer agreements may contain additional cancellation or rollover provisions, which will take precedence where applicable.

6. Web Hosting Services

Eligible web hosting plans purchased directly from iTechtics may be covered by a 30-day money-back guarantee.

A client may request cancellation within 30 calendar days of the initial purchase of an eligible hosting service and receive a refund of the eligible hosting fee.

The 30-day money-back guarantee applies only to the initial purchase of eligible hosting services and does not apply to renewals.

The following are excluded from the hosting money-back guarantee:

  • Domain registration, renewal, or transfer fees;
  • SSL certificates purchased separately;
  • Software or third-party license fees;
  • Setup or migration fees where the work has already been completed;
  • Dedicated or specially provisioned third-party resources;
  • Additional services purchased separately; and
  • Any other non-refundable third-party costs incurred on the client’s behalf.

After the 30-day period, hosting payments are generally non-refundable.

If a hosting account is terminated for violating our Terms & Conditions, acceptable-use requirements, applicable law, or for abusive or fraudulent activity, the account may not qualify for a refund.

7. Domain Names, Licenses, and Third-Party Services

Fees paid for third-party products or services are generally non-refundable once purchased or provisioned.

These may include:

  • Domain registrations, renewals, and transfers;
  • Premium WordPress themes or plugins;
  • Software licenses;
  • Stock images, fonts, or other licensed assets;
  • SSL certificates;
  • Cloud infrastructure;
  • API usage;
  • Advertising spend;
  • Third-party subscriptions; and
  • Other products or services purchased from third parties on the client’s behalf.

Refund eligibility for these items is subject to the applicable third-party provider’s terms and policies.

8. Digital Marketing and SEO Services

Fees for SEO, PPC management, social media marketing, content marketing, consulting, and other ongoing digital marketing services are non-refundable for work that has already been performed.

Clients may cancel future recurring services by providing written notice in accordance with their Service Agreement.

Advertising spend paid directly to platforms such as search engines, social networks, or other advertising providers is not refundable by iTechtics.

We do not guarantee specific search rankings, traffic levels, leads, conversions, sales, revenue, or other marketing outcomes.

9. Design and Digital Deliverables

Payments for approved or delivered designs, graphics, branding materials, written content, software, code, or other digital deliverables are generally non-refundable.

If a project is canceled while work is in progress, refund eligibility will be determined based on the portion of work completed and any costs already incurred.

10. Service Cancellation

Clients may request cancellation of a service by contacting iTechtics in writing.

Cancellation requests should include:

  • Client or business name;
  • Email address associated with the service;
  • Invoice or transaction number, if available;
  • Service or project being canceled; and
  • Reason for cancellation.

For one-time projects, cancellation becomes effective once we acknowledge the request and determine the status of work already performed.

For recurring services, cancellation prevents future service periods from being renewed or billed, subject to any notice period specified in the applicable Service Agreement.

Cancellation does not eliminate payment obligations for services already performed, completed milestones, outstanding invoices, third-party expenses, or other charges incurred before the cancellation became effective.

11. How to Request a Refund or Cancellation

To request a refund or cancel a service, please contact us through our website’s contact form or the iTechtics email address through which you have been communicating with our team.

Please provide sufficient information for us to identify the relevant transaction or service.

We will review the request and may ask for additional information before making a determination.

We aim to respond to refund and cancellation requests within 5 business days.

12. Approved Refunds

If a refund is approved, we will initiate it through the original payment method whenever reasonably possible.

The time required for a refund to appear in the client’s account depends on the payment provider, financial institution, and payment method.

Refunds processed through our online payment provider may typically require several business days to appear after they have been issued.

If refunding to the original payment method is not possible, we may arrange an alternative refund method with the client where appropriate.

Any differences caused by exchange rates, currency conversion charges, intermediary bank charges, or other financial institution fees are outside our control.

13. Duplicate or Incorrect Payments

If a client accidentally makes a duplicate payment or pays an incorrect amount, they should contact us as soon as possible.

Once verified, duplicate payments or amounts paid in error will generally be refunded to the original payment method.

14. Non-Refundable Circumstances

Unless otherwise required by applicable law or specifically agreed to in writing, refunds will generally not be provided for:

  • Services that have already been fully performed;
  • Completed and approved project milestones;
  • Work already delivered to or accepted by the client;
  • Used retainer hours;
  • Third-party expenses already incurred;
  • Domain names and third-party licenses;
  • Advertising spend;
  • Client delays, inactivity, or failure to provide required information after work has commenced;
  • Change of mind after substantial work has been performed;
  • Failure to achieve results that were never contractually guaranteed; or
  • Services terminated due to material violation of our Terms & Conditions.

15. Disputes

We encourage clients to contact us before initiating a payment dispute or chargeback.

If you believe you were charged incorrectly or are dissatisfied with a service, please contact us so that we can investigate the matter and attempt to resolve it promptly.

Submitting a refund request does not automatically guarantee that a refund will be approved. Refund eligibility will be determined according to this policy, our Terms & Conditions, the applicable Service Agreement, and applicable law.

16. Relationship With Other Agreements

This Refund & Cancellation Policy should be read together with our Terms & Conditions, Privacy Policy, project proposals, invoices, and any applicable Service Agreement.

If a signed Service Agreement or project-specific contract contains refund or cancellation provisions that differ from this general policy, the terms of that agreement will apply to that project to the extent permitted by law.

17. Changes to This Policy

iTechtics may update this Refund & Cancellation Policy from time to time. Changes will become effective when the updated policy is published on our website.

The policy applicable to a transaction will generally be the version in effect when the applicable service was purchased or agreement was entered into, unless otherwise required by law or agreed between the parties.

18. Contact Us

If you have questions about this Refund & Cancellation Policy or wish to request a refund or cancellation, please contact us through the contact information provided on itechtics.org.

ITECHTICS LLC
iTechtics Services
Website: itechtics.org

Apply Now